Richard is an internationally experienced business leader who has successfully led and delivered highly complex multi-year digital transformation programs for global companies around the world as a consulting partner at PwC and consulting executive at Cisco Systems.
Co-founded PwC’s Communications Industry consulting practice in the U.S. and grew the practice to $200 million in three years.
Co-founded PwC’s Market & Customer Management consulting practice in the U.S. and grew the practice to over $100 million in three years.
He also moved to Hong Kong and founded PwC’s Asia Pacific Market & Customer Management consulting practice, and grew the practice to $53 million in two years.
Digital transformation programs led and delivered ranged from omnichannel/communications to customer care and billing to contact centers to performance analytics and reporting.
Lived and worked in the U.S., Asia (Hong Kong), and Europe (London).
Highly adept at building relationships with CxO’s to scope, sell, negotiate, and deliver work that exceeds expectations and provides significant value such as improving the customer experience, growing revenue, increasing market share, and reducing costs.
Mentor and advisor to startup companies ranging from cryptocurrency investing to AI-powered employee engagement.
Instructor of startup accelerators and boot camps, including the 500 Global Growth Accelerator, and 500 Global 2-day boot camps including “Go-To-Market Plan”, “Marketing and Sales” and “Building and Leading High-Performing Teams.”
Experience in the financial services, banking, insurance, communications, computer, high tech, automotive, and airline industries.
Richard is an internationally experienced business leader who has successfully led and delivered highly complex multi-year digital transformation programs for global companies around the world as a consulting partner at PwC and consulting executive at Cisco Systems.
Co-founded PwC’s Communications Industry consulting practice in the U.S. and grew the practice to $200 million in three years.
Co-founded PwC’s Market & Customer Management consulting practice in the U.S. and grew the practice to over $100 million in three years.
He also moved to Hong Kong and founded PwC’s Asia Pacific Market & Customer Management consulting practice, and grew the practice to $53 million in two years.
Digital transformation programs led and delivered ranged from omnichannel/communications to customer care and billing to contact centers to performance analytics and reporting.
Lived and worked in the U.S., Asia (Hong Kong), and Europe (London).
Highly adept at building relationships with CxO’s to scope, sell, negotiate, and deliver work that exceeds expectations and provides significant value such as improving the customer experience, growing revenue, increasing market share, and reducing costs.
Mentor and advisor to startup companies ranging from cryptocurrency investing to AI-powered employee engagement.
Instructor of startup accelerators and boot camps, including the 500 Global Growth Accelerator, and 500 Global 2-day boot camps including “Go-To-Market Plan”, “Marketing and Sales” and “Building and Leading High-Performing Teams.”
Experience in the financial services, banking, insurance, communications, computer, high tech, automotive, and airline industries.